FAQ’S

What makes Applewood Homecare Different From Others?

Applewood Homecare is a wholly owned and family run Irish Company. We are strongly and personally invested in the quality of our care service.  We deliver professional, reliable, responsive and safe in-house person-centred homecare support through caring, dedicated and qualified staff as good as family.  Our goal is to ensure our clients can remain in their home environment and community content amongst friends and family for as long as is practical.

Is there a minimum period of care provided?

Our care support visits range from 1 hour to 24 hour care, the service is flexible and centred on the individual’s needs. We are available 7 days a week, 365 days a year. Office hours are 9am to 5pm Monday to Friday and an on-call system operates with someone available 24 hours a day to deal with emergencies.

Will I have the same care giver all of the time?

Applewood Homecare work hard to provide consistency – the same care giver to the client, however this is based on the service and number of hours required each week. Any care giver that will be assisting with your care service will be introduced to you and will be advised of your needs as agreed in your individual Care Plan.

Are you able to work with public health nurses and social services to provide care at home?

Yes, we are a HSE Approved Provider and we are working with multidisciplinary healthcare teams on a daily basis to provide our clients with a responsive comprehensive solution to their care needs.

Do you provide live-in carers?

Yes, we provide live-in Carers – please phone us on 01 4992201 to discuss your requirements.

What is the Applewood Homecare Back Up Service?

At Applewood Homecare we understand there can be times when carers need extra support. Perhaps you are the sole carer for a family member or friend and at this point do not need the services of Home care? By registering for our back up service, it can provide you with peace of mind that should you get sick or need to attend an appointment or take a break we can step in and provide reliable, professional care. It is free to register with our back up care service and once registered there is no obligation to avail of the service.

How do you ensure your staff are trustworthy?

Our recruitment processes are extremely stringent and include face-to-face interviews, reference checks, criminal record checks – Garda Vetting and International Police Clearance, and our staff are supervised regularly in our clients’ homes. <<link Applewood Carers>>

HOW MUCH WILL THE SERVICE COST ME?

As we cater to each client on an individual needs basis the cost of the package will vary depending on the requirements. This will all be discussed at the initial meeting based on your needs. Please note tax relief is available to our clients or their relatives at their top rate of tax subject to conditions, therefore you could receive tax relief on the cost of our service. 

Check out our page on tax relief to see what you might be entitled to.

Who is responsible for paying and insuring the care givers?

Applewood Homecare pays all of their care givers directly. We also have public liability insurance and employers liability insurance which will cover our care giver in your home.

Do I need to pay VAT for home care services?

No, all home care services are VAT exempt.

Who is responsible for insuring the care givers?

Applewood Homecare has public liability insurance and employers liability insurance which will cover our care giver in your home.

What happens if there is a medical emergency whilst the carer is looking after someone?

Our carers are trained to deal with emergencies when they are working alone in someone’s home and will call 999 in the event of an emergency.

How do I organise home care?

Once you have made the decision that Home Care is required or may be required in the future, please phone us on 01 4992201 and our Care Manager will come and meet you and find out more about your requirements and tell you about the services we provide at Applewood Homecare and which would be most suitable for you.