Applewood Homecare are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle, store and process your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1. Definitions
In this Policy, the following terms shall have the following meanings:
“Personal Data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
“We/Us/Our”means Applewood Homecare
“Cookie”means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or take certain actions on our website.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. What data do we collect?
Depending upon how you use our website, we may collect some or all of the following personal and non-personal data
Personal Data
We collect information from you when you subscribe to our newsletter, blog or fill out a form.
For example, if you want to download a form, get in contact via the website (Contact page or via online Conversations) we may ask you to fill in information like your name, email address, phone number or similar.
You don’t have to give us any of your information at any time, and you can visit the website anonymously if you want.
Transactional Data
We also collect some inferred data which is generated when you visit our website. This includes, for example, your IP address, the type of device you use to log in to our website, your browser type, and operating system.
3. How we use your personal data
Our use of your personal data will always have a lawful basis, either because it is necessary for our execution of a contract with you, because you have explicitly consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interest.
We may use your data for the following purposes:
- Providing services to you (we will require your personal data in order to enter into a contract with you)
- Personalising and tailoring our services for you
- Replying to emails from you
- Personalising and tailoring your experience on our website
- Supplying you with content via email that you have opted into (you may unsubscribe or opt-out at any time)
- Market research
- Analysing your use of our website and gathering feedback to enable us to continually improve our website and your user experience
If you have consented to receiving our periodic emails, you can at any time opt out of receiving these emails by clicking on the “Unsubscribe” link which appears at the bottom of every email we send you. We only send marketing communications where you have opted in or where it’s permitted by law.
4. Do we share your data?
We do not sell or share your personal information with third parties. This does not include trusted third parties who assist us in running our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure. We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
5. Where we store your data
By submitting your personal data, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We are committed to ensuring your information is secure. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
6. Security of personal data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7. Retaining and deleting personal data
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Your personal data will be retained for 2 years following the date and time of your last interaction with our website or business, at the end of which period it will be deleted from our systems unless there is a legal requirement to keep it.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on your interaction with our website or business.
We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
1. The right to be informed about our collection and use of personal data;
2. The right of access to the personal data We hold about you
3. The right to rectification if any personal data We hold about you is inaccurate or incomplete
4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you
5. The right to restrict (i.e. prevent) the processing of your personal data;
6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
7. The right to object to Us using your personal data for particular purposes; and
8. Rights with respect to automated decision making and profiling.
Complaints
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you.
You also have the right to lodge a complaint with the local supervisory authority.
9. Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
10. Third party websites
Our website includes hyperlinks to third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children
Our website and services are targeted at persons over the age of 18.
If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
12. Providing, updating and deleting information
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at dpo@applewoodhomecare.ie
You also have the right to have us update, or delete any personal data if you so wish. Just send an email to our Data Protection Officer on dpo@applewoodhomecare.ie
13. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies
14. Cookies that we use
We use cookies for the following purposes:
• Status – we use cookies to help us to determine if you are logged into our website
• Analysis – we use cookies to help us to analyse the use and performance of our website and services and
• Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
• Authentication – we use cookies to identify you when you visit our website and as you navigate our website
15. Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at https://www.google.com/policies/privacy/.
16. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
You can however obtain up-to-date information about blocking and deleting cookies via these links:
- Chrome – https://support.google.com/chrome/answer/95647?hl=en
- Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookieswebsite-preferences
- Opera – http://www.opera.com/help/tutorials/security/cookies/
- Internet Explorer – https://support.microsoft.com/engb/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari – https://support.apple.com/kb/PH21411
- Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edgeand-privacy
17. Our details
This website is owned and operated by Applewood Homecare Ltd. We are registered in Ireland and our address is 140 Terenure Road North, Terenure, Dublin 6W.
You can contact us:
- by post, using the postal address given above;
- using our website contact form;
- by telephone, 01-499 2201
- by email, using the email info@applewoodhomecare.ie
18. Data protection officer
Our data protection officer is Niamh Cleary and can be contacted at: dpo@applewoodhomecare.ie