Field Care Supervisor

Apply for our Field Care Supervisor role for a job that is flexible and a team that will support you every step of the way

Applewood Homecare is one of Dublin’s leading homecare providers and an approved HSE provider.  We provide top quality non-medical care support services for our clients in their homes with a team of experienced, reliable and compassionate carers.  More information about the types of services we provide can be found here.

 

We are a family run business and we care for our staff the same as we care for our clients. Our highly trained Care Assistants work in a fully supervised and nurse-led environment that will take care of you day to day as well as help you develop for the future.  We are currently looking to fill a number of care assistant jobs across all our locations.

Field Care Supervisor – Job Purpose

To undertake supervision, monitoring and field staff development recommendations appropriate to ensuring clients are cared for in a caring professional manner, with the best support care possible provided in line with the appropriate duties and responsibilities as outlined below.

Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

Field Care Supervisor – The Role

Responsibility/Activity

  • Develop and supervise a team of care workers to provide high quality care that is safe, effective and responsive to each client’s needs and preferences.
  • Use standardised approach to supervision including completing and proper logging & filing of company Supervision Forms and National Carer Competency Assessment
  • Provide advice, training, supervision and other support to Care Workers and support supervisors as required
  • Support each client to live their life the way that they choose as far as they are able.
  • Respect clients’ choices and promote their dignity and privacy at all times.
  • Keep all information about clients and their families secure and confidential
  • Provide the client and where appropriate their representatives with information about the service so that they are clear about what to expect and how they can raise any concerns
  • Take part in the out-of-hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when Care Workers are sick or absent. Record emergency calls and pass the information to appropriate parties
  • Communicating clearly and building positive working relationships with people who use social care services and social and health care professionals
  • Work effectively with clients, their families and representatives, other social and health care professionals and managers and staff from Applewood Homecare to deliver high quality homecare services
  • Take part in staff and client meetings
  • Attend training activities, appraisals and development meetings.
  • Willingness to work flexibly and to keep knowledge and skills up to date Work Well with Clients
  • Feedback to Care Manager and Administration team of changing client needs including what they would like to achieve from their care service and any changes re risk assessment.
  • Promote a culture of respect, maintaining dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date

Work Well With Staff

  • Give home support care workers appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan
  • Work with the Care Manager to appropriately match care workers to clients. Attend the first call to introduce the care worker.
  • Report changes to care schedules without delay to the coordinator, client and care worker
  • Plan & organise workloads effectively so clients receive the services that they expect
  • Continuous Quality improvement
  • Assist with investigations relating to the quality of the service and improvement actions
  • Monitor the performance of care workers and carry out quality reviews at the client’s home to make sure the service is being delivered in line with company procedures
  • Apply Applewood Homecare policies and procedures at all times and make sure accidents and incidents are recorded, reported and acted upon
  • Make sure that care and support is provided in line with regulatory requirements.
  • This list is not exhaustive and from time to time you may be required to undertake additional duties.
  • We will provide full training in line with regulatory requirements.

Essential Criteria Needed of Supervisors

  • Full Garda Vetting/International Police Clearance

Locations

Southside of Dublin and Dublin West such as

  • Ballyfermot
  • Rathfarnham
  • Terenure
  • Tallaght
  • Templeogue
  • Clondalkin
  • Rathgar
  • Rathmines
  • Crumlin
  • Perrystown
  • Firhouse
  • Knocklyon
  • Lucan
  • Walkinstown
  • Palmerstown
  • Drimnagh
  • Ringsend
  • Ranelagh
  • Harolds Cross

Minimum Requirements for Field Care Supervisor

Personal Attributes

  • Caring and compassionate towards people in need of care and support
  • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs, commitment to non-discriminatory care practice
  • Commitment to respecting the rights of clients at all times and to promoting their privacy, dignity and independence
  • Self-motivated and keen to learn. Willing to seek guidance when needed and to follow instructions
  • Excellent timekeeper, reliable and professional
  • Honesty & Integrity

Knowledge and Understanding

  • Good understanding of the needs of people who require care and support at home and knowledge of effective care and support planning that is person-centred
  • Knowledge of what confidentiality means in relation to homecare services and why this is important
  • Good understanding of health and safety matters in relation to homecare services and of the risk assessment process
  • Good administrative skills and computer literacy

Key Skills & Qualifications

  • Applicants require Manual & Patient Handling
  • Minimum qualifications required are Full Level 5 QQI Healthcare Award or Equivalent
  • L6 Supervision Module or min 2 yrs supervisory work experience preferable in home care setting to a wide variety of different client groups.
  • Excellent English – Written and Spoken
  • Excellent interpersonal & communication skills with clients, their families and colleague

Benefits

 

Home care is an immensely rewarding but sometimes challenging career and we work hard to ensure our people feel happy and supported in their work. You will be part of a team and we work hard to foster team spirit and motivation.

 

Our back office staff and support managers have all worked in the field so understand the job and understand what carers need.

 

Work/Life balance. Our schedules offer you as many or as few hours as you require, and we work to maximise your time by reducing the need to travel between calls.  You will have access to pension schemes, and everyday health insurance schemes and as we promote from within we foster continuous progression via on-going training programmes if you wish to further develop your career.

 

We operate an open-door policy and offer self-care support initiatives, one-to-one coaching and supervision, skills update via training & industry events, promotional opportunities, and regular and much enjoyed social events to keep people connected.  Learn more about this here.

Flexible Working Hours

Our schedules offer you as many or as few hours as you require, we maximise your time by reducing the need to travel between calls. Flexible hours + locations that will suit your lifestyle = Work/Life Balance.

Supportive Environment

Team structure and support field supervision by managers & 24hr phone support we ensure people feel supported in their sometimes challenging work by providing employee support programs.

Ongoing Training

We maintain and update skills via training programs, information bulletins and attendance at industry events.

Living Wage

A living wage and a career in terms of fostering your learning ambitions and career potential – we promote from within.

Motivation

Motivation to keep you going on those days when you face the challenges of the unexpected. You are listened to and appreciated for the job you do to make the difference to everyday life for clients.

Nurse Led Care Team

Professional nurse led care team to help you each step of the way

Get a better work/life balance with as many or as few hours as you require !

What Our Carer’s Say

Frequently Asked Questions for Field Care Supervisor Jobs

Q: What qualifications do I need for the job?

A: Minimum qualifications required for Carer positions are Level 5 QQI Care Skills and Level 5 QQI Care of the Elderly.  Successful applicants must be willing to achieve full QQI award. Experience in specific disciplines may be required for certain positions.  Manual & Patient Handling is mandatory.  

 

Q: How long does it take from interview to job hire?

A: This depends on the time it takes to do background checks e.g Garda Vetting is an external body.  Check with us at time of interview and we can inform you of the current waiting times. 

 

Q: Do I have to pay for my Garda vetting? 

A: No, Applewood incur the cost of Garda Vetting.

 

Q: How do I get my roster? 

We use a phone App to deliver your up-to-date roster in real time for the next seven days.  You can see any changes to your roster in real-time as they are happening. The App has a lot of different functions including Payroll so it will be explained in detail to you when you start.

 

Q: What training do you offer on the Job?

A: We offer a mix of instructor-led, online, workshop, one-to-one mentoring for training, and, information bulletins. People are in training to finish off the QQI Major Award others are adding to qualifications with specific topics such as Palliative Care or Alzheimer’s and Dementia Awareness. 

 

Q: Are there career opportunities if I upskill? 

We prefer to promote from within – office staff, Supervisors, and Care Managers started their career in the field.  We have developed our own internal Supervisor programme, delivered by our Care Managers to meet the needs of our service. 

 

Q: Do I need my own transport? 

A: It is great if you have your own transport, if you don’t we aim to roster you for calls in close proximity to minimise time in transit.

 

Q: What hours are available – do I have to work weekends?

A: We can provide flexible working hours that will suit your lifestyle and you can work as much as suits you.  Weekend work is available and is paid at a premium rate.

 

Q: Do I get a uniform?

A: We provide the uniform free of charge– you can choose either tunic or the Airtex option.

 

Q: What support do I have while working with clients? 

Caring for others is an immensely rewarding but sometimes challenging career and we work hard to ensure our people feel supported in their work.  You will work in a team structure with the support of Team Leader, Field Supervisors and Care managers and full back-office support. We operate an open door policy with 24hr after hours phone support. 

Our Recruitment Process

STEP 1

Online Application

 

Fill out the form and upload your CV.  This will give us a full picture of your experience and suitability for the position.  You will need to include evidence of your previous work experience so that we can find out more about your career background.

STEP 2

Call For Interview

 

If your application is suitable, we’ll contact you by phone to clarify any initial queries and assess suitability to role. Candidates must demonstrate the ability to effectively communicate in the English language.  At this point you will be invited to interview as part of this you must:

 

  • Complete our detailed application pack which will be emailed to you – all questions must be answered.
  • Bring any additional relevant paperwork required by us (E.g. Valid Passport Evidence of Permission to work in Ireland, proof will be required e.g. GNIB Card)

STEP 3

Office Interview

 

Prior to interview you must complete all questions in the detailed application pack and bring any additional relevant paperwork required by us.

 

This is so we can meet you in person to find out more about your experience and qualifications. This will also be your chance to ask questions and learn what it’s like to work as with Applewood Homecare.  This is an important step in the process for us as we need to get a feel for carers to match with prospective clients.

STEP 4

Background checks

 

We’ll run background Garda Vetting/International Police Clearance and reference checks to ensure you’re a good fit for Applewood and check your documents to make sure you have met mandatory minimum educational requirements.  This is to ensure the safety and integrity of our service.

 

We require a Police Clearance Certification for every country that the candidate has lived in for 6 months or more since the age of 18.

STEP 5

Induction

 

You will receive a formal Induction and be provided with all relevant information relating to your job, including a copy of the company handbook.

 

As well as a theoretical Induction, we ensure all staff participate in a minimum of 5hrs of practical experience, shadowing senior carers, prior to working alone with clients for the first time.

Field Care Supervisor – Application Form

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